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Support

Onboarding and normal operation are self-service. Start with in-product validation and the troubleshooting guide. Support is an optional escalation or recovery path, never a prerequisite or completion gate.

Escalate a blocked step

Open a case from the in-product Support page (/support), or email contact@venturi.systems. For an availability, freshness, or data-quality incident, open the case in product and select Incident. Response targets and escalation depend on your support tier; see Support tiers and Support paths.

Include only non-secret diagnostic evidence:

  • tenant and connector ID;
  • failed step and validation timestamp;
  • provider error code or correlation ID;
  • affected InvocationEvent event_id, export ID, or attribution record ID;
  • redacted command output;
  • last known source-freshness timestamp.

Do not send cloud secrets, federation tokens, provider keys, or customer data. Rotate a credential in-product if exposure is suspected.

Support can interpret evidence and help recover a failed check. It does not create the tenant, issue setup values, register connector outputs, mark a persona complete, or override validation. See guided onboarding.

Product feedback

Use feedback.venturi.systems for feature requests, workflow improvements, non-sensitive bug reports, and connector requests. Do not put secrets, vulnerabilities, or urgent operational evidence in the feedback portal.

Security reports

Venturi operates a coordinated vulnerability disclosure program. Email security@venturi.systems, or follow the disclosure process in the Trust center and the published security.txt. Do not open a public issue for a suspected vulnerability.

Support access boundary

Venturi has no standing access to a customer tenant. Approved support access is customer-approved, time-boxed, MFA-gated, least-privileged, tenant- and residency-bound, read-only by default, fully audited, and fail-closed. Review Support tiers and Support-access architecture.

Reference material

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